Privacy Policy & Complaints
Our commitment to protect your privacy
We understand how important it is to protect your personal information. Below sets out our privacy policy commitment in respect of personal information we hold about you and what we do with that information.
Collection and use of your information
Omega Finance Pty Ltd and its representatives will only seek to collect necessary information from you in order to provide you with the credit assistance you have sought from us. We may also use this information for purposes associated with our services such as follow-up calls to assist you.
Disclosure of personal information
Omega Finance Pty Ltd and its representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may be required to provide your personal information to certain organisations. If your information is not provided, we may be unable to assist you. The types of organisations include:
• Lenders
• Australian Financial Group
• Mortgage insurers
• Other mortgage intermediaries
• Valuers
• Other organisations that assist us such as printers, mailing houses, lawyers, debt collectors, accountants and other auditors
Access and alterations to your personal information
You can gain access to your personal or company information or advise alterations to that information by contacting our office:
Contact Person: Neil Lovis
Address: PO Box 43, Greensborough VIC 3088
Email: neil@omegafinance.com.au
Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle and secure your personal information.
Marketing
From time to time, Omega Finance Pty Ltd may contact you with information about products from either ourselves or our industry affiliates that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us directly using the office details above.
Security of your personal information
Omega Finance Pty Ltd takes reasonable steps to ensure the security of your personal or company information from unauthorised access, theft or modification.
In the extremely unlikely event that Omega Finance Pty Ltd suspects that there has been a data breach that may cause you serious harm, we will take all reasonable steps to assess if your data has been accessed or lost, and if this information being accessed or lost may cause you serious harm. This assessment will always be completed expeditiously and within 30 days.
If Omega Finance Pty Ltd finds that there has been a data breach that has the potential to cause you serious harm, this will be reported to the Office of the Information Commissioner and you directly.
Feedback on the handling of your personal information
Should you be unsatisfied in the manner in which Omega Finance Pty Ltd has handled your personal information please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Office of the Australian Information Commissioner at:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218, SYDNEY NSW 2001.
You can learn more about the Privacy Act and your rights at www.privacy.gov.au
Complaints
Irrespective of our status as a licensee, representative or credit representative, our reputation is built on matching the appropriate product(s) to the individual’s requirements. We go to great lengths to ensure satisfaction with our services and offerings. However, there may be instances from time to time, where applicants may be dissatisfied with the outcomes of our consultation process. If you have a complaint about the service that we provide, the following steps or avenues for resolution are available to you.
Step 1
Most complaints arise from miscommunication and can usually be fixed quickly. So, please contact Neil Lovis first and express about your concerns.
Step 2
If the issue is not satisfactorily resolved within 5 working days by talking with Neil Lovis, we will apply our internal complaints process to manage your complaint appropriately. In this
instance, the complaint will be internally escalated to our Complaints Officer. You may also contact the Complaints Officer directly.
Complaints Officer
Name Complaints Manager
Phone 1800 006 663
Email admin@omegafinance.com.au
Address PO Box 43, Greensborough VIC 3088
Note: In some instances your broker may also be fulfilling the role of the Complaints Officer. This will not affect the capacity to have your complaint dealt with appropriately. By using our internal complaints process we hope to assist you to resolve your complaint
quickly and fairly. The maximum timeframe in which to provide a written response to you is 45 days, although in pursuit of best practice and the reputation of our organisation, we aim to resolve these issues in a much shorter time frame.
Step 3
Although we try hard to resolve a customer’s concern in the most considerate and direct manner, if you are not completely satisfied after the above steps have been attempted, you still have other avenues available to resolve the dispute. This is then managed externally and independently.
This external dispute resolution (EDR) process is available to you, at no cost. Contact details if we have been unable to reach a satisfactory solution with you are:
EDR for Licensee and/or Credit Representative: AFCA
Phone: 1800 931 678
Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
This information was last updated 09/12/2018
We understand how important it is to protect your personal information. Below sets out our privacy policy commitment in respect of personal information we hold about you and what we do with that information.
Collection and use of your information
Omega Finance Pty Ltd and its representatives will only seek to collect necessary information from you in order to provide you with the credit assistance you have sought from us. We may also use this information for purposes associated with our services such as follow-up calls to assist you.
Disclosure of personal information
Omega Finance Pty Ltd and its representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may be required to provide your personal information to certain organisations. If your information is not provided, we may be unable to assist you. The types of organisations include:
• Lenders
• Australian Financial Group
• Mortgage insurers
• Other mortgage intermediaries
• Valuers
• Other organisations that assist us such as printers, mailing houses, lawyers, debt collectors, accountants and other auditors
Access and alterations to your personal information
You can gain access to your personal or company information or advise alterations to that information by contacting our office:
Contact Person: Neil Lovis
Address: PO Box 43, Greensborough VIC 3088
Email: neil@omegafinance.com.au
Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle and secure your personal information.
Marketing
From time to time, Omega Finance Pty Ltd may contact you with information about products from either ourselves or our industry affiliates that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us directly using the office details above.
Security of your personal information
Omega Finance Pty Ltd takes reasonable steps to ensure the security of your personal or company information from unauthorised access, theft or modification.
In the extremely unlikely event that Omega Finance Pty Ltd suspects that there has been a data breach that may cause you serious harm, we will take all reasonable steps to assess if your data has been accessed or lost, and if this information being accessed or lost may cause you serious harm. This assessment will always be completed expeditiously and within 30 days.
If Omega Finance Pty Ltd finds that there has been a data breach that has the potential to cause you serious harm, this will be reported to the Office of the Information Commissioner and you directly.
Feedback on the handling of your personal information
Should you be unsatisfied in the manner in which Omega Finance Pty Ltd has handled your personal information please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Office of the Australian Information Commissioner at:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218, SYDNEY NSW 2001.
You can learn more about the Privacy Act and your rights at www.privacy.gov.au
Complaints
Irrespective of our status as a licensee, representative or credit representative, our reputation is built on matching the appropriate product(s) to the individual’s requirements. We go to great lengths to ensure satisfaction with our services and offerings. However, there may be instances from time to time, where applicants may be dissatisfied with the outcomes of our consultation process. If you have a complaint about the service that we provide, the following steps or avenues for resolution are available to you.
Step 1
Most complaints arise from miscommunication and can usually be fixed quickly. So, please contact Neil Lovis first and express about your concerns.
Step 2
If the issue is not satisfactorily resolved within 5 working days by talking with Neil Lovis, we will apply our internal complaints process to manage your complaint appropriately. In this
instance, the complaint will be internally escalated to our Complaints Officer. You may also contact the Complaints Officer directly.
Complaints Officer
Name Complaints Manager
Phone 1800 006 663
Email admin@omegafinance.com.au
Address PO Box 43, Greensborough VIC 3088
Note: In some instances your broker may also be fulfilling the role of the Complaints Officer. This will not affect the capacity to have your complaint dealt with appropriately. By using our internal complaints process we hope to assist you to resolve your complaint
quickly and fairly. The maximum timeframe in which to provide a written response to you is 45 days, although in pursuit of best practice and the reputation of our organisation, we aim to resolve these issues in a much shorter time frame.
Step 3
Although we try hard to resolve a customer’s concern in the most considerate and direct manner, if you are not completely satisfied after the above steps have been attempted, you still have other avenues available to resolve the dispute. This is then managed externally and independently.
This external dispute resolution (EDR) process is available to you, at no cost. Contact details if we have been unable to reach a satisfactory solution with you are:
EDR for Licensee and/or Credit Representative: AFCA
Phone: 1800 931 678
Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
This information was last updated 09/12/2018
